Silent Harbor LLC, doing business as Breakwater Intelligence ("Breakwater," "we," "us," or "our"), respects your privacy and is committed to protecting personal information. This privacy policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, request services, engage us, submit information to us, or otherwise interact with us online or offline.

By using our website or services, you agree to the collection, use, and disclosure of information as described in this privacy policy.

 

Who we are

Breakwater Intelligence is the investigations and intelligence consulting practice of Silent Harbor LLC. If you have questions about this privacy policy or our privacy practices, contact us at info@breakwaterintel.com.

 

Scope of this policy

This policy applies to information we collect through our website, intake and contact forms, email communications, payment and checkout flows, service inquiries, client onboarding, and service delivery. It also applies to information we receive from you directly, from your authorized representatives, and from third parties in connection with a matter or engagement.

This policy does not govern third-party websites, payment processors, platforms, or services that we do not control, even if we link to them or use them in connection with our services.

 

Information we collect

We may collect personal information that you provide directly, personal information collected automatically through your use of our website, and personal information we receive from third parties.

​

• Provided directly: your name, email address, phone number, mailing address, company name, billing information, matter details, account identifiers, usernames, URLs, screenshots, messages, documents, notes, evidence files, and any other information you choose to submit.

• Collected automatically: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP address, access times, and information collected through cookies or similar technologies.

• From third parties: information from payment processors, communications platforms, public sources, social media platforms, data providers, service providers, professional advisors, and persons you authorize to communicate with us on your behalf.

 

Sensitive information

Because of the nature of our services, you may choose to provide sensitive information, including information relating to alleged fraud, impersonation, harassment, online abuse, reputational issues, financial loss, account compromise, communications, network security, or personal safety concerns. Provide only what is reasonably necessary for your inquiry or matter. Where appropriate, we may also receive sensitive information from your attorney, authorized representative, or another third party acting on your behalf.

 

How we use information

We may use personal information to operate and improve our website, respond to inquiries, communicate with you, run conflict and suitability review, evaluate potential engagements, provide services, process payments, maintain business records, authenticate users, protect our rights, prevent fraud or misuse, comply with law, and enforce our terms and agreements.

We may also use information to analyze online activity, document findings, prepare reports and summaries, monitor public platforms, assess and monitor network environments in connection with the Managed Security retainer, coordinate with your authorized representatives, support law-enforcement or legal referrals where appropriate, and otherwise perform the professional services you request.

We may use website usage information to understand traffic patterns, improve user experience, measure engagement, troubleshoot issues, and maintain the security and functionality of our website.

 

Legal bases and consent

Where consent is required by applicable law, we rely on your consent. In other situations, we may process personal information as necessary to respond to your requests, perform a contract, protect legitimate interests, protect against fraud or abuse, comply with legal obligations, or establish, exercise, or defend legal claims.

If you submit information about another person, you represent that you are authorized to do so or that you otherwise have a lawful basis to provide that information to us.

 

Cookies and similar technologies

We may use cookies, analytics tools, server logs, and similar technologies to operate our website, remember preferences, understand traffic and usage patterns, maintain performance, and improve the site. Your browser may allow you to disable or limit cookies; if you do, some parts of the website may not function properly.

 

How we share information

We do not sell personal information in the ordinary sense of selling customer lists or personal profiles for money.

We may share information with service providers that help us operate our business, including hosting providers, communications providers, payment processors, analytics providers, document and file handling providers, professional advisors, insurers, and contractors who need the information to perform services for us.

We may share information with your authorized representatives, including attorneys, advisors, agents, or other persons you direct us to communicate with.

We may also disclose information when we believe in good faith that disclosure is reasonably necessary to comply with law, respond to legal process, protect our rights, investigate fraud or abuse, address safety issues, contest payment disputes, collect unpaid amounts, or support lawful referrals or communications with law enforcement, regulators, counsel, or platforms where appropriate.

In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be disclosed as part of due diligence or transferred as part of the transaction, subject to appropriate confidentiality protections.

 

Payment information

Payments may be processed through third-party payment processors. We do not necessarily store full payment card details on our own systems. Payment information you provide through a payment page may be collected and processed directly by the payment processor under its own privacy policy and terms. We may receive transaction-related information such as payment status, amount, billing name and email, partial card details, transaction identifiers, and related records necessary for bookkeeping, dispute defense, fraud prevention, and support.

 

Retention of information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and billing records, comply with legal obligations, resolve disputes, preserve evidence, enforce agreements, and protect our rights. Retention periods vary with the nature of the information, the sensitivity of the matter, legal and regulatory obligations, backup and archival needs, and the possibility of future disputes or law-enforcement referrals.

Even if you request deletion, we may retain some information where necessary for legal compliance, security, fraud prevention, billing, dispute defense, backup integrity, or the establishment, exercise, or defense of legal claims.

 

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for using secure devices, secure networks, and appropriate caution when submitting information to us electronically.

 

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our public website. If you believe a child under 13 has provided personal information to us through the website without appropriate authorization, contact us and we will take appropriate steps to review and address the issue.

 

Your choices and rights

You may contact us to update your contact information, ask questions about our privacy practices, or request access to, correction of, deletion of, or confirmation regarding certain personal information, subject to applicable law and our ability to verify your identity.

Depending on applicable law, you may also have the right to request a copy of certain personal information, request that we limit certain processing, opt out of certain processing activities, or appeal a decision we make regarding a privacy request.

To submit a privacy request, contact us at inquiries@breakwaterintel.com with the subject line "Privacy request." We may need to verify your identity before acting on a request, and we may deny a request where permitted by law. If applicable law gives you a right to appeal a denied request, you may submit an appeal by replying to our decision email or by emailing inquiries@breakwaterintel.com with the subject line "Privacy appeal."

 

Do not track

Some browsers offer a "Do Not Track" setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track signals in a uniform way.

 

International users

Our website and services are operated in the United States. If you access the site or provide information from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions where our service providers operate. If you are subject to laws outside the United States that impose additional requirements, contact us before submitting highly sensitive information through the website.

 

Third-party links and services

Our website may contain links to third-party websites, payment pages, social media platforms, or other services. We are not responsible for the privacy, security, or content practices of those third parties. Review their privacy policies before providing information to them.

 

Changes to this privacy policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website or services after the effective date of an updated policy constitutes your acknowledgment of the updated policy.

 

Contact us

If you have questions about this privacy policy or our privacy practices, or if you want to submit a privacy request, contact us at:

Breakwater Intelligence, a Silent Harbor company
inquiries@breakwaterintel.com
https://www.breakwaterintel.com